Introduction
Connecting to the Internet is a fact of life for business, government, and most households. The lure of e-commerce, video on demand, and e-mail has brought 60 million people to the Internet. Once they get to the Internet, they find out what it’s really like. That includes long waits for popular sites, substantial waits for secure sites, and horrible video quality over the web. Nonetheless, Internet users persevere.
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